Job Description

Pay Range: $60 - $65 (The pay rate may differ depending on your skills, education, experience, and other qualifications)

Featured Benefits: Medical Insurance in compliance with the ACA. 401(k). Sick leave in compliance with applicable state, federal, and local laws.

Job Overview: Under general supervision and with minimal assistance from more experienced and knowledgeable analysts, join the Enterprise Windows Deployment Team as a Level 3 Engineer. This role involves supporting driver updates, operating system deployment, physical hardware testing and validation, and point of sale (POS) support and development. Provide 3rd level support for client and server operating systems. Independently research and resolve moderately complex technical problems. Document operating standards, implementation procedures, and troubleshooting details. Manage a time and action calendar and ensure the quality of deliverables. As an intermediate-level technical contributor (in one or more specialized phases of system development), the incumbent will gain increasing business systems knowledge and serve as primary system support for one or more moderately complex information systems. Perform other duties as assigned.

Essential Functions

• Support and administration of large-scale Microsoft Endpoint Configuration Manager infrastructure and client systems, both on-premise and with Azure AD joined devices.
• Independently troubleshoot Microsoft Endpoint Configuration Manager Site Servers, Distribution Points (DPs), agent installations, and health.
• Support OS deployment, application package distribution, advertisements, and collections.
• Produce Microsoft Endpoint Configuration Manager reports for various business needs and compliance.
• Deployment support of Microsoft and 3rd party security patches to client machines.
• Evaluate and test hardware, OS, and applications, making recommendations on new/upgrades to hardware, OS, and applications.
• Act as lead on small to medium-sized projects to provide integrated team support and maintenance of hardware and software as needed in a team environment.
• Provide technical expertise to teams in the development of systems solutions.
• Manage day-to-day project-related activities for basic / complex projects, including producing, driving, and managing project schedules, status, resources, deliverables, issues, risks, and timelines with input from the team.
• Build team consensus and have responsibility for the execution and final delivery of the project, including conducting post-phase evaluations and communicating "lessons learned" and best practices to management.
• Manage customer expectations and keep the customer aware of the project status and critical issues and risks; obtain customer sign-off at appropriate checkpoints.
• Prepare documentation on all phases of projects.
• Keep management well informed on a timely basis of progress, status, and concerns for each assignment.
• Effectively communicate ideas and information to peers, management, and customers.
• Participate in "on call" rotation; ability to respond within 1 hour during off-times for support.
• Consistently demonstrate regular, dependable attendance & punctuality.

Qualifications Education/Experience:

• Bachelor's degree preferred and 3-4 years of related experience or an equivalent combination of education and experience.
• 3 to 4 years with Azure AD.
• 3 to 4 years of experience with Microsoft Endpoint Configuration Manager.
• 3 to 4 years of experience with Microsoft Operating Systems or Unix, LAN implementation/support.
• 1 to 2 years of experience with client-server applications in a 2-tier and 3-tier architecture.
• Intermediate level knowledge of client-server hardware platforms.
• Experience with PowerShell scripting and automation.
• General knowledge of LAN/WAN components.
• Intermediate level technical writing skills (documentation).
• Intermediate level understanding of emerging technologies.
• Intermediate level organizational, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
• Intermediate level presentation and written and verbal communication skills; ability to effectively communicate technical issues and solutions to all levels of business.
• Functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes; overall understanding of the MST suite of systems and their interdependence is a plus.
• Intermediate level conflict resolution, negotiation, and consensus building skills.

For applications and inquiries, contact: hirings@openkyber.com

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