Technical Support Representative Job at Datamatics Global Services, Livonia, MI

RzltTUhwMXBQQmd5SGdJYkhTdno0aDliMVE9PQ==
  • Datamatics Global Services
  • Livonia, MI

Job Description

Job title * Technical Support Representative (TSR) Job Location *31572 Industrial Rd Suite 100 Livonia, Michigan Please send Resume to USHR@datamaticstech.com

Job purpose

Datamatics, Inc. is looking for Technical Support Representative who will provide real-time technical assistance to candidates appearing for online exams at our Livonia worksite for 10 months requiring in-person attendance at office. The temporary assignment will work approximately 40 hours per week.

Compensation for this role is $18.00 per hour

Key responsibilities

  • Provide live technical support via chat, call, or email during exam sessions.
  • Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
  • Guide candidates through basic system checks and issue resolution steps.
  • Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
  • Take remote access (with candidate consent) to diagnose and resolve technical issues.
  • Escalate unresolved issues to higher technical teams within defined SLAs.
  • Maintain accurate case notes and resolution logs.
  • Ensure high customer satisfaction while adhering to security and compliance protocols.

Qualifications

  • Provide live technical support via chat, call, or email during exam sessions.
  • Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
  • Guide candidates through basic system checks and issue resolution steps.
  • Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
  • Take remote access (with candidate consent) to diagnose and resolve technical issues.
  • Escalate unresolved issues to higher technical teams within defined SLAs.
  • Maintain accurate case notes and resolution logs.
  • Ensure high customer satisfaction while adhering to security and compliance protocols.

Job Tags

Hourly pay, Temporary work, Work at office, Remote work

Similar Jobs

Amentum

Biometrics (Fingerprint) Technician - On Call Job at Amentum

 ...team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This position is an on call (casual) team member. On Call (causal... 

MSI Inc.

Communications Assistant - Entry Level Job at MSI Inc.

 ...brand awareness Provide administrative and operational support to the marketing department as needed Qualifications Bachelors degree in Marketing, Communications, Business, or a related field (preferred) Strong written and verbal communication skills Excellent... 

CRH

Heavy Haul Truck Driver Job at CRH

 ...the infrastructure of Texas. Position Overview The Haul Truck Driver is responsible for transporting equipment to various job site...  ...effectively communicate verbally and in writing. Ability to operate heavy and complex equipment requiring skill and the exercise of... 

Spencer Ogden

Document Controller Job at Spencer Ogden

Document Controller Job DescriptionLocation: PlaquemineStart Date: 27 April 2026Job Description:The Document Controller will be responsible for managing and organizing all project documents and records. This role will involve working closely with project teams to ensure...

SK Stones USA

Virtual Assistant Job at SK Stones USA

 ...Description SK Stones USA is looking for a dedicated Virtual Assistant to join our team in Boynton Beach. This full-time remote position...  ...a fantastic opportunity for entry-level candidates to gain experience in the retail industry while contributing to our...