Job Description

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Artemis Hospitality is actively seeking an experienced Hotel General Manager to join our team at a new boutique hotel, the Olivia, opening early 2024 in West Los Angeles, California, near Westwood.

Our General Managers understand the value of developing a team that works towards their full potential to deliver an amazing guest experience. The General Manager will oversee all operational activities and departments, ensuring all required standard operating procedures are being consistently followed and maintaining a service culture to exceed guest satisfaction as well as our quality assurance benchmark.

Essential Functions and Responsibilities of this position include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
• Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and one-on-one coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members' positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers, and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, officially recognizing good quality, performance, and service.
• Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
• Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables.
• Other duties from time to time as assigned by Regional Director of Operations

Job Type: Full-time

Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 5 years (Required)
• Boutique Hotel: 3 years (Preferred)
• Hotel management: 3 years (Required)

Ability to Commute:

• Los Angeles, CA 90025 (Required)

Ability to Relocate:

• Los Angeles, CA 90025: Relocate before starting work (Required)

Work Location: In person

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