IT Help Desk Technician - Support and Troubleshooting Job at Arden360, Pleasantville, NJ

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  • Arden360
  • Pleasantville, NJ

Job Description

Salary: $52,000 - 52,000 per year Requirements:

  • At least 2 years of experience in IT helpdesk or desktop support
  • Proficient troubleshooting abilities in Windows environments
  • Networking knowledge, especially with FortiGate firewalls
  • Familiarity with security camera systems and audiovisual support
  • Experience with Windows Server administration or virtual environments (like Hyper-V, VMware)
  • Proven track record in an onsite support capacity
  • Excellent time management skills, able to handle various locations
  • Strong communication and customer service abilities
  • Valid drivers license and dependable transportation
Responsibilities:
  • Deliver Level 2 onsite support to end users, including faculty and administration
  • Diagnose and rectify hardware, software, and network issues
  • Efficiently manage service tickets professionally and promptly
  • Facilitate workstation setups, imaging, and the onboarding/offboarding of users
  • Provide assistance with basic network troubleshooting and connectivity
  • Support audiovisual systems and classroom tech as required
  • Maintain and troubleshoot security camera systems
  • Collaborate with senior engineers for complex issue escalation
  • Record resolutions, processes, and frequently occurring issues
Technologies:
  • FortiGate
  • Hardware
  • Hyper-V
  • Support
  • Network
  • Security
  • VMware
  • Windows

More:

We are currently looking for a Level 2 IT Helpdesk Technician to provide on-site technical assistance across several school locations. This hands-on role involves travel between sites based on ticket demand, tailoring to a technician experienced in a wide array of IT challenges beyond basic helpdesk duties. We seek a proactive individual competent in troubleshooting and who can take ownership of issues to deliver reliable technical support in a vibrant educational environment. Join us if you are enthusiastic about providing top-notch IT assistance and experience the satisfaction of enhancing our operational efficiency and user experience. We offer competitive pay of $25.00 per hour along with benefits including dental, health, vision insurance, and paid time off.

last updated 17 week of 2026

Job Tags

Hourly pay, Full time

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