Job Description

We are seeking a full time Insurance Process Specialist to join our Insurance Sales Process & Coaching Team !

PLEASE NOTE: This position is a hybrid role. Candidates must reside within a commutable distance to our office in Wilmington DE . This role will also requrie you to travel throughout our market to work 1:1 with Agents.

To the qualified candidate we offer:

• The starting base compensation for this position is $58043 to $ base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• This position is eligible to participate in our Annual Bonus Program with a target bonus percentage of 3%

The primary duties of the Insurance Process Specialist are:

• Coach individual Insurance Sales Agents to apply ACAs consultative sales program and standardized sales processes in daily sales interactions.

• Provide structured coaching to new agents (<12 months) to meet new agent production standards emphasizing brand-first strategy lead prioritization bundling at point-of-sale and cross-sell strategies with life insurance and other ancillary businesses.

• Guide less tenured agents toward top performance through focused coaching on income maximization process adherence and bundling strategies.

• Execute structured coaching plans including weekly one-on-one coaching sessions for new agents and monthly one-on-one sessions for striving agents ensuring smooth transitions between segments.

• Facilitate biweekly new agent workshops as an extension of the initial New Hire Training program to reinforce best practices offer customized support and foster camaraderie among new hires.

• Lead best-practice sharing through cohort meetings to elevate coaching effectiveness focusing on analytics economic-based coaching and insurance advisory selling skills.

• Maintain accountability through Sales Coach specific reporting measuring productivity based on their assigned agent pool through metrics including bundled sales branded sales and quote volume.

• Collaborate with the training team to reinforce consultative sales skills and process adherence offering consistent curriculum and resources throughout onboarding.

• Perform other duties as assigned.

Minimum Qualifications:

• Bachelors degree preferred; equivalent experience may be considered in lieu of degree

• 5 years experience selling Property and Casualty or Life insurance products

• 2 years experience in a role working in a training or mentorship capacity

• Active Property and Casualty License required

• Life Insurance License preferred

• Experience in using CRM and BI tools including Salesforce required.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical Dental and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2 weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5250 per year
• And MORE! Check out our for more information

ACA is an equal opportunity employer and complies with all applicable federal state and local employment practices laws. At ACA we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs and applicant qualifications including but not limited to experience skills ability availability cooperation and job performance.

Job Category:

Required Experience:

IC

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