Job Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.

Summary:

The General Manager is responsible for all aspects of operations at the hotel day-to-day staff management and guest satisfaction. The General Manager should be an ambassador for the brand and the hotel and provide leadership and strategic planning to all departments. The General Manager is responsible for managing an excellent guest experience and is required to manage profitability and guest satisfaction measures.

We are looking for a General Manager to support the team at the Hilton Garden Inn Arcadia.

Duties & Responsibilities:

• Oversees all aspects of the hotel including front office sales housekeeping human resources food and beverage maintenance and accounting.
• Is the model and example for maintaining a friendly attentive and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials P&L and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers employees and other departments.
• Communicates ideas development goals and tasks to team members effectively and maintains timely follow up to delegated tasks.
• Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
• Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receives and addresses concerns and issues from hotel guests and staff in an attentive professionally focused manner.
• Ability to effectively delegate tasks to the most qualified staff members.
• Ability to produce financial results in line with budgeted objectives.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Requirements

Qualifications:

• 5 years experience in progressive hotel roles
• Previous AGM experience required
• Bachelors degree from an accredited university in Hotel Management Business Admin or similar field is preferred
• Strong management skills of large teams
• Developed time management skills
• Ability to sit stand or walk for extended periods of time
• Ability to lift to 40 lbs. with or without reasonable accommodation

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical Dental and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbors Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Salary Description

$105000 - $115000

Required Experience:

Director

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