Job Description

AKIRA Customer Experience Systems & AI Specialist (Entry-Level)


In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.

AKIRA's culture has one very large, distinct difference from other fast-fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.



The Position: Customer Experience Systems & AI Specialist (Entry-Level)

Location: HQ - Chicago, IL (On-Site)

Position Overview:


We’re looking for a systems-minded, tech-savvy team member to help optimize and scale our customer experience through smarter use of tools, automation, and AI. This role sits at the intersection of customer support and data - ideal for someone who enjoys solving problems, analyzing trends, and improving the customer journey through improving how our existing platforms work together.

What You’ll Do:

• Manage and respond to customer inquiries, supporting all channels of communication

• Optimize and maintain CX tools including Gorgias, Shopify, NetSuite, Loop, etc.

• Build and improve automations (macros, rules, workflows, tagging systems)

• Identify inefficiencies in current CX workflows and implement scalable solutions

• Leverage AI tools to enhance customer responses, routing, and internal processes

• Support brand initiatives by ensuring systems are set up to execute (campaigns, promos, events)

• Monitor CX performance and proactively suggest system or process improvements

• Assist in managing integrations between platforms and troubleshooting issues

Requirements:

• 0–2 years experience (internships count)

• Strong Excel / Google Sheets skills (pivot tables, formulas required)

• Analytical mindset (comfortable working with data sets)

• Familiarity with Shopify (preferred)

• Exposure to Gorgias or CX platforms (nice to have)

• Exposure to APIs, integrations, or tools like Zapier/domo

• Some experience with AI tools and automation

• Strong communication + problem-solving skills

Why This Role Matters:
This role will directly impact how we scale customer experience. By improving systems and leveraging AI, you’ll help create a faster, smarter, and more seamless experience for our customers.

Benefits and Perks:
AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We’re committed to internal growth, providing meaningful development and career advancement opportunities.

Compensation:
At AKIRA, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.

Job Type: Full-Time

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