Job Description
Call Center Rep NOW!
DPS is now hiring a Call Center Rep for a Hospital Facility in Bellaire, TX. Dean's Professional Services has partnered with healthcare facilities, government organizations, and corporations to provide job opportunities.
Call Center Rep Job Details:
Schedule: Monday - Friday | 8-hour shifts between 7:00am - 6:00pm
Location: Bellaire, TX
Temporary to hire
Starting Pay Rate: $20.21 / hour + (based on experience)
Benefits: ACA Healthcare Compliant Healthcare Benefits, dental and vision coverage, life insurance, 401(k), referral bonus and other incentives
Call Center Rep Responsibilities:
* Supports the Health Plan call center's day to day operations.
* Handles calls from Members/Providers seeking assistance with Member and/or Provider related issues.
* Reviews systems to identify issues, comprehensively researches the issues, collaborates with other departments, communicates with internal and external resources, and creates appropriate responses.
* Acts as a liaison and advocate for the Members/Providers.
* Gathers information to support decisions or recommendations for action needed to resolve Member/Provider questions, issues, and/or concerns.
* Assists with real-time resource management.
* Interacts tactfully and empathetically with Members/Providers.
* Ensures HIPAA protections are in place by verifying the identity of all callers prior to disclosing Personal Health Information (PHI).
* Completes all assigned work queue tasks and/or after hour call center vendor notifications.
* Completes necessary documentation thoroughly, accurately, and timely in TCHP or TCH systems e.g. MACESS or EPIC when applicable.
* Alerts team leader of any issues or concerns that require escalation for complete resolution or which may indicate a larger underlying problem
Education Requirements:
* High school diploma or equivalent, required.
* 1+ year of customer service experience within managed care, insurance industry or call center experience in any industry
Job Requirements:
* Bilingual (English-Spanish) required
* Knowledge of managed care, customer service, call center desktop support applications, and general computer literacy.
* The ability to work well with the public and adopt a customer perspective and work well individually and in a team environment.
* Effective interpersonal skills and phone etiquette are required.
* Strong verbal communication skills.
* Good listening skills.
* Knowledge of medical terminology.
* Problem identification and problem solving skills and able to multitask.
* Technical Skills: Typing, 35 WPM.
Know someone who may be interested? Dean's Professional Services offers up to $50 to anyone who refers a friend!
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 candidates across the nation. We want to be your career home-base. For more information visit our website at .
Job Tags
Temporary work, Part time, Immediate start, Work from home, Monday to Friday, Shift work